Vip99 Privacy Policy – Personal Data Protection for Malaysian Players

vip99 collects members' personal data only when necessary and for defined purposes. Below are the categories of data we collect when you use this platform:

Data You Provide Directly:

• Registration Information: Full name, active Malaysian phone number, email address, and the password you chose when creating your vip99 account.
• Identity Verification Information: A copy of your MyKad or other identification document requested during the account verification process or prior to your first withdrawal — this is a standard industry compliance requirement.
• Payment Information: Details required to process deposits and withdrawals via your chosen payment method — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks. Full bank account numbers are not stored on vip99 servers.
• Support Communications: Conversation records, emails, and messages you send to the vip99 customer support team, enabling us to resolve complaints or enquiries more effectively.

Automatically Collected Data:

• Technical Data: IP address, web browser type, device operating system, and screen resolution — used to optimise how the platform displays on your device.
• Platform Activity Data: Login records, betting history, deposit and withdrawal transaction history, and gaming activity — retained for account security, dispute resolution, and legal compliance purposes.
• Cookie Data: Session information and user preferences stored locally to enhance your experience on the vip99 platform. See Section 5 for further details on cookie usage.

vip99 uses collected personal data only for legitimate purposes directly related to providing platform services to members in Malaysia. The following outlines each purpose in detail:

If vip99 intends to use your data for purposes not listed above, we will first seek your explicit consent through your registered communication channel. You have the right to decline such requests without any impact on your account or access to our services.

Data security is a technical and operational investment that we take seriously at vip99. Here are the concrete security measures we have in place to protect every member's data:

• 256-bit SSL Encryption: All data transmitted between your web browser and vip99's servers is encrypted using TLS 1.3 with AES-256 encryption. This means that even if someone were to intercept the data in transit, they would be unable to read it.
• Encrypted Data Storage: Sensitive data stored on vip99 servers — such as identity verification information and account numbers — is stored in encrypted format using industry-recognised hashing and encryption algorithms.
• Two-Factor Authentication (2FA): vip99 offers two-factor authentication as an additional layer of security for your account. With 2FA enabled, logging in to your account requires further verification via a one-time OTP code sent to your registered Malaysian phone number.
• 24-Hour Security Monitoring: vip99's security team continuously monitors platform activity to detect any unauthorised access attempts, transaction anomalies, or suspicious behaviour. Automated alert systems are triggered immediately upon detection of unusual activity.
• Data Segregation: Member personal data is stored in a server environment isolated from other systems and protected by multi-layered firewalls. Physical access to the data centre is restricted to authorised personnel only.
• Regular Security Audits: vip99 conducts regular security reviews and independent third-party penetration testing to identify and address system vulnerabilities before they can be exploited.

vip99 does not sell, rent, or trade members' personal data to any third party. However, in certain limited situations, we may need to share some data with the following parties:

• Payment Service Providers: To process your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX — these providers receive only the information necessary to complete the transaction. They are bound by confidentiality agreements and strict PCI DSS security standards.
• Technical Service Providers: Companies that assist us in operating the platform on a technical level — such as cloud infrastructure providers — may have limited access to data in order to perform their services. All such parties are bound by strict data processing agreements.
• Competent Authorities: vip99 may be required to disclose certain information to Malaysian legal authorities when mandated by a court order or applicable law — such as in financial crime investigations or anti-money laundering proceedings.
• Gaming Service Providers: For live dealer games and certain casino games operated by licensed third-party providers, the minimum account information required to verify a player's identity and balance may be shared. These providers are selected based on their compliance with stringent data security standards.

In all data sharing cases outlined above, vip99 ensures that only the minimum data necessary for the relevant purpose is shared. Third parties are not permitted to use that data for any purpose beyond what has been agreed.

vip99 uses cookies and similar tracking technologies to enhance your experience on the platform. Below is an explanation of the types of cookies we use and their purposes:

• Essential Cookies: These cookies are required for the core functions of the vip99 platform — such as maintaining your login session, remembering language preferences, and ensuring platform security. Without them, the platform will not function properly. This type of cookie cannot be disabled.
• Performance Cookies: These cookies collect information about how visitors use the vip99 platform — such as which pages are visited most frequently, where players spend the most time, and whether any technical errors occur. All information is collected anonymously and used solely for platform improvement.
• Functional Cookies: These cookies allow the platform to remember preferences you have set — such as your frequently used betting limits or your favourite baccarat table. This provides a more personalised and comfortable experience.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. They are used to manage active sessions and ensure transaction security throughout your gaming session.

You can control and manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the platform. vip99. Modern browsers such as Chrome, Firefox, Safari, and Edge offer granular cookie controls — check your browser's privacy settings for more information.

vip99 does not use cookies to track your activity on other websites outside this platform, and does not share cookie data with third-party advertisers.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and internal policy vip99, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our support team vip99 via email at support@vip99-jit.com and state your request clearly. We will verify your identity before processing any request related to personal data, as a security measure to protect your account.

vip99 does not retain members' personal data for longer than necessary. Retention periods depend on the type of data and applicable operational or legal requirements:

• Active Account Data: For as long as your account remains active on vip99, related personal data will be retained to enable us to provide services to you. This data is updated periodically based on the latest information you provide.
• Data After Account Closure: Upon account closure, vip99 retains financial transaction records and identity verification data for a minimum of 7 years — as required under Malaysia's anti-money laundering legislation. All other data not subject to legal retention requirements will be deleted within 90 days of account closure.
• Support Communication Records: Conversation records and emails with the support team are retained for 3 years for quality control purposes and to assist in resolving any disputes that may arise in the future.
• Security Log Data: Access logs and security activity records are retained for 12 months to support investigations in the event of a security incident.
• Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies are stored for 30 days or until you delete them manually through your browser settings.

As the platform vip99 involves financial transactions in MYR, we apply stricter financial security measures than standard platforms:

• Secure Payment Processing: All deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed through payment gateways that comply with the PCI DSS (Payment Card Industry Data Security Standard). This means your sensitive financial information is handled to the highest industry standards.
• Transaction Verification: Every deposit and withdrawal requires verification through your chosen method — whether that's an OTP sent to your phone number or an in-app confirmation via your e-wallet. This ensures that only you can initiate transactions from your vip99 account.
• Real-Time Fraud Monitoring: Our system monitors all financial transactions in real time to detect suspicious patterns — such as deposit attempts from unusual locations or withdrawals to previously unused accounts. Flagged transactions are placed on hold pending a security review.
• Complete Transaction Records: Every deposit and withdrawal is fully recorded in the vip99 system — including the time, amount, payment method, and transaction status. You can review all these records through your account's transaction history at any time.

In the rare event that a financial transaction encounters a technical error, the vip99 team will conduct a thorough investigation of the transaction records and ensure your funds are recovered or correctly processed within a reasonable timeframe. Contact our support team immediately if you experience any issues with a financial transaction.

vip99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legislative changes, or improvements in how we protect member data. The following explains how we manage such amendments:

• Amendment Notice: Any material amendments to this Privacy Policy will be communicated to members via a prominent notice on the vip99 platform and/or by email to your registered address at least 14 days before the changes take effect.
• Effective Date: The "Last Updated" date shown at the top of this page will always reflect the most current version of this policy. You are encouraged to review this page periodically.
• Ongoing Consent: Your continued use of the vip99 platform after any amendments to the Privacy Policy take effect will be considered your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and request the deletion of your personal data.
• Previous Version Archive: Previous versions of the vip99 Privacy Policy are retained and can be requested through the customer support team if you need a historical reference of the amendments made.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vip99 manages your personal data, our team is here to help. You can reach us through the following channels:

• Email: support@vip99-jit.com — please include "Data Privacy Enquiry" in the subject line to help us respond faster. We aim to reply to all emails within 2 business days.
• Live Chat: The live chat function within the vip99 platform — the fastest way to get an immediate response from our support team, available 24 hours a day, 7 days a week in Bahasa Melayu.
• WhatsApp: vip99's support WhatsApp number — available after logging into your account under the "Contact Us" section.

For formal requests relating to your personal data rights — such as data access, correction, or deletion requests — please submit your request by email, including your vip99 account number and a clear description of your request. We will verify your identity before processing the request and will keep you informed of its progress within 14 business days of receipt.

vip99 takes every data privacy complaint seriously. If you believe we have not handled your data in accordance with this Privacy Policy or applicable law, please notify us first so we have the opportunity to resolve the matter. We are committed to responding to all complaints promptly and within a reasonable timeframe.